I cannot thank Simon enough for the prompt and invaluable help he has given us. I migrated onto PC from MAC many years ago and have previously attempted to return but the support did not exist to set up my husbands PC computer, various phones and printers etc. to make it a viable proposition for both of us. Frustrated with PCs I bought another MAC only to find that it had all changed since the early days but Simon was incredibly patient and set it up so well that the transition was painless. I never felt stranded if I ground to a halt because Simon would promptly either talk me through how to sort it out, or pop round if the problem couldn’t be solved over the phone. He never once made me feel stupid or out of touch, which appears to be the remit of so many computer retailers. His service is second to none”.