Apple Mac and iOS Device Services

New to Apple Macs? Need help migrating from a Windows PC to an Apple Mac?

We can help migrate the data from your old Windows PC to your new Mac including the following:

Files from My Documents, My Videos, My Music and My Pictures folders on your Windows PC transferred to the Documents, Movies, Music and Pictures folders in Finder on your Mac
iPhone, iPad and iPod apps you bought in iTunes on your Windows PC can be transferred to iTunes on your Mac
Music in iTunes on your Windows PC can be transferred to iTunes on your Mac
Your custom desktop picture from your Windows PC setup on your Mac
Email accounts, including messages and attachments setup in Mail
Web browser bookmarks, favourites and homepage setup in Safari
Calendar accounts, including meetings and events setup in iCal
Contacts setup in Address Book

Hard Drive Replacement or Upgrades

If you’ve had hard drive failure or require more space we can help with the following:

Running out of space on your hard drive and your Mac is getting slow, we can upgrade your hard drive to a larger capacity. We make an exact copy of your old drive to the new higher capacity drive and replace it
Hard drive failure without a backup, we can replace the hard drive and re-install the Operating System (macOS ) and get you back up and running
Hard drive failure with a backup, we can replace the drive and restore to the backup as if nothing had ever happened
For hard drive replacement or upgrades, please see note below*

RAM Memory Upgrades

Need more speed for a faster workflow or power hungry applications:

We can supply and fit new memory RAM modules to your MacBook, MacBook Pro, MacBook Air, iMac or Mac Pro computer
We use high quality compatible RAM memory modules
Only certain models up to 2020 now

Software Issues, Updates and Peripherals

If you are experiencing software issues or setup of peripherals, we can help with the following:

Wi-Fi installation, setup and troubleshooting (All Internet Service Provider routers dealt with)
We can install and troubleshoot many software issues you may be experiencing
iPad, iPhone and AppleTV setup, integration and troubleshooting
Printer, scanner and other peripherals installed and setup
Upgrade the Operating System (macOS) fresh install
Upgrade the Operating System (macOS)
Multiple account email set up in Mail

Service Costs

Please see our IT support costs page for further information.

Other Information

Upgrades or replacement of hard drives require in depth work and would need to be brought back to our premises for further repair. We can collect your Mac or you can drop it off with us*
We do not deal with Mac support issues over the phone to new enquiries
We offer a No Fix – No fee guarantee on all our work
90 day warranty on all our hardware upgrades
We do not charge for diagnostics

Please note; we no longer support Apple Macs running macOS below 10.8 (Mountain Lion), Macs older than 2012 or Windows computers.

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“I have used Simon’s IT services for many years and he is first-class. He has extensive professional knowledge of Mac/ Apple and has solved many issues both remotely and in person. He has also set up my apple devices such as iMac, Macbook Pro and iPad and suggested the latest systems for optimising storage. He has a friendly, approachable manner and is prepared to go the extra mile to solve issues. I have no hesitation in recommending his IT services highly.” Apple Mac Support Walton-on-Thames – Oct 2022

Karen R – Walton-on-Thames

“This has been our first time we have contacted Simon who was recommended by our son who used Simon a couple of times before. Just like our son we have also found Simon knowledgeable and excellent in dealing with macOS computer problems”. Apple Mac Support Guildford Surrey – July 2022

Peter S – Guildford, Surrey

“Simon performed informative and professional assistance to get my iMac running with speed and capacity. Simon is personable and prompt. I was getting exasperated with my old iMac taking so long. Firstly he scanned, assessed and made some initial improvements. This was followed by a recommended Apple RAM upgrade which again stepped up performance. I was extremely pleased with the outcomes and the charges. Would recommend him highly – very pleased THANKS.” Apple Mac Support & RAM upgrade – April 2022

Brian B – Dorking, Surrey

“A clear diagnosis to my slow Apple Mac issues and a most efficient service provided by Simon. Friendly, efficient and effective. A much faster Mac that will now give me plenty more years of use. Thank you.” – SSD Upgrade June 2021

David C – Bramley, Surrey

“My MacBook Pro was frustratingly slow and I really needed it to work properly. Simon installed a new SSD harddrive and upgraded the RAM – it now works perfectly and it’s basically like a new computer! Would definitely recommend him!” – SSD & RAM Upgrade July 2020

Nina F – Reigate, Surrey

“Simon found the solution to a knotty problem that we would never have managed to resolve on our own. It wasn’t a straightforward issue but he persevered until the problem was sorted, staying until he was certain it was resolved. He was brilliant at explaining what avenues he was exploring as he went, keeping me fully informed along the way. He is knowledgeable, courteous, friendly and professional. Thank you Simon – we will be keeping your business card close at hand.” – October 2019

Cathy S – Godalming, Surrey

“Simon is so clever when it comes to Apple computers I can’t recommend him highly enough. Sorted my printer that would not connect to my Apple computer and on another occasion helped me with sending a very large PDF. I have him on speed dial.” – July 2019

Ken M – Guildford, Surrey

“I have been using Simon on and off for the last few years, he is just amazing. He is incredibly calm and polite and provides sensible solutions. He has helped me install Parallels on to my Mac together with Windows 10. He has helped to migrate data from a very old MacBook Pro to a new 2019 model. More recently he helped upgrade a 2019 iMac to 16GB Ram with a new SSD hard drive. It is honestly like a new machine.

I cannot recommend Simon enough, he is superb. If you leave a message he definitely will call you back and his pricing is very transparent and fair.” – SSD & RAM Upgrade August 2019

Nitin R – Guildford, Surrey

“Simon replaced a standard HD in my Apple desktop with an SSD which has transformed the performance – I’m really pleased I had it done.” – SSD Upgrade August 2019

Andrew H – Cobham, Surrey

“Since moving to Haslemere just over three years ago I have regularly called upon Simon to update systems, sort out glitches on my laptop and desktop, and generally keep me up to speed on how to keep everything running smoothly and securely. He is knowledgeable, efficient and refreshingly free of technospeak. I don’t know how I’d manage without him.” – March 2019

Anna L – Haslemere, Surrey

“Simon came to assess my very battered 2012 MacbookPro. I thought it was on its last legs and my son recommended I get an expensive new one. It seemed sensible to get a second opinion. Simon looked carefully through the various glitches and put some of them right but he acknowledged that a new Macbook would be a good solution given the dead USB ports and the sticky keyboard and problems with charging and backing up. With two advisors giving me the same advice I am about to order a new one. Simon was patient, listened carefully and then was methodical in following up the various issues. He explained everything clearly. I hope I will not need his help but if I do need Macbook support I will not hesitate to contact him.” – July 2019

Gill P – Guildford, Surrey

“Simon was prompt to respond to my enquiry. I found him to be an excellent listener, calm and professional. He was not only extremely patient at explaining what was required but diligent in his approach to resolving the numerous small frustrations that I was experiencing. I am a self-employed technophobe and my laptop is a crucial though often painful part of my day-to day professional life. I will certainly be in touch again, hopefully not too soon, when I require his expert services.” – June 2019

Carol D – Godalming, Surrey

“I would highly recommend Simon. He always responds promptly and has set up 4 apple computers for me. Technically excellent. Not only that but for a small issue when you email him he responds promptly with advice and I have been able to resolve it myself. Everything he has done has been excellent and he explains everything in layman’s terms. He has a great approach and manner, I cannot speak highly enough about his services.” – December 2018

John C – Camberley, Surrey

“I turned to IT@home4U in desperation as all of my family’s Macs needed some sort of attention. Simon did the most wonderful job in updating to all the latest operating systems, ensuring our software licences were up to date etc. I have already recommended to a friend and would not hesitate to use him again.” – November 2018

David Y – Thursley, Surrey

“I have called upon Simon twice. On each occasion I found the service excellent. My experience in dealing with Simon is:-
Prompt response to my initial enquiry, quick turn around between enquiry and visit to investigate problem. On the second occasion when the iPad was removed for further work, I was regularly advised of progress and the iPad was returned to me on the agreed day and time and functioning correctly. Simon is friendly and courteous, he is not patronising when dealing with an OAP not versed in the jargon of the computer world. He takes care explaining technical issues and his methodology for solving problems. His charges are fair and reasonable and I would recommend Simon to anyone who has an issue with their computer software”.

Jeffrey G – Bramley, Surrey

“Simon has been fantastic on both the occasions that he came out to look at my iMac. He goes above and beyond to help. I was having ongoing problems with backup for months which he resolved. In fact, he spoke to the customer service dept for BlueSound (in the US) to help us get our music hardware ‘talking’ to the iMac. Very patient, knowledgeable and thorough. I would highly recommend Simon. Huge thanks to IT@Home4U”.

Mary S – Cobham, Surrey

“Simon is our go to Mac man. He has now assisted us on 3 occasions successfully resolving issues, setting up new accounts and installing/ upgrading software. He has always been available at relatively short notice and is professional, polite and courteous. We would not hesitate recommending his services.”

Coke H – Farley Green, Surrey

“Simon set up my new iMac for me and transferred all my old files across, something although they say should be easy, I would have struggled with myself. I like his friendly approach and I felt very confident he knew what he was doing.”

Chris S – Guildford, Surrey

“We’ve used Simon on a couple of occasions to repair our Mac. He’s been helpful, knowledgeable and reliable. He’s also been happy to share knowledge and recommendations by phone, which we’ve been very appreciative of. I’d have no hesitation in recommending IT@HOME4U.COM.”

Steve A – Hindhead, Surrey

“Simon has been a godsend. He responds very quickly to enquiries and has made several home visits to us at short notice. He has provided solutions to a whole range of our computer problems with efficiency and professionalism. Quite apart from his expertise, his great strength is his patient and courteous approach to clients. He has never patronized us, swamped us with geeky jargon or made us feel that our questions were idiotic. He has also spent time giving some very valuable tuition on various ways of making the most of what a Mac can do. I could not recommend him more highly.”

Sue K – Munstead, Surrey

“Simon has been to sort us out three times now. He is such a pleasant person and quickly gets our problems solved and explains things in a very clear way so that I am learning new ways and shortcuts which I would never have found out. It is reassuring to know that if we get a problem Simon is there.”

Barbara B – Guildford, Surrey

“Simon is everything you want in support – capable, committed and personable. In our case he helped us decide on the right solution and then delivered exactly as promised exactly when promised. He went above and beyond to guarantee everything was just right and took the right amount of time to assure the end-user was satisfied and confident. I don’t usually make recommendations, however, I have no compunction in absolutely recommending Simon not just for his IT expertise but his ability to support people. I will definitely be calling upon his services again. He is our Apple Man.”

Gerard G – Wonersh, Surrey

“We found Simon when a MAC system update left us without a functioning computer or internet connection. Suffice to say tensions were high but Simon turned the whole situation around. Speedy and efficient in replying and setting up an urgent visit, he had a calm and professional approach from start to finish. He worked through various issues and beyond fixing the initial problems identified things we could alter (most of them at no cost) which has made our IT systems much more efficient and productive. Needless to say he has returned a couple of times since the initial visit to help with other challenges and he is now our absolute go-to expert for all things IT. A huge relief to have this friendly, professional support as a small business owner. Thank you Simon!”

Kelly C – East Horsely, Surrey

“My iMac hadn’t been working properly for such a long time that I was minded to get rid of it before deciding to “give it one more try”. I contacted Simon whom responded promptly. He sorted out my network, ensured Time Machine was working properly so all my files were backed up, re-installed the OS and recommended a memory upgrade. My system is now working better than when I first bought it! Simon is personable, professional and I will forget more than I will ever know; I’m happy to recommend him!”

Richard K – Hindhead, Surrey

“I have used Simon (IT@Home4U) on two occasions and he responded quickly and efficiently to my call for assistance and resolved the problems I was experiencing with my iMac. I found him very professional in his approach; friendly and and very patient in dealing with customers less knowledgeable in IT matters. Whilst fixing my Mac he also helped me with setting up my e-mail system on my iPhone 6 and gave me invaluable advice on the importance of backing up data and storage devices for my mac desktop. Simon was also able to cure a rare problem caused by an Apple update! If you have a problem with Apple devices I would recommend Simon without hesitation; he is knowledgeable with a good sense of humour and very approachable.”

Vaughan T – Ascot, Berkshire

“Excellent service! Sorted and explained several problems for me. It is great to know I have Simon’s expertise to call on if and when needed. Highly recommend IT@HOME4U.”

Jean A – Lightwater, Surrey

“Following a recommendation we have now used Simon three times for issues with both hardware and software. Available at short notice and providing a very efficient service we would thoroughly encourage everyone to use IT@home4U for any Mac related problems.”

Jonathan B – Guildford, Surrey

“Simon was able to visit very soon after my call. He worked efficiently and quickly to help diagnose why my mac was running ultra-slow and was able to suggest ways in which I could help it perform better. When I ordered extra ram it was ready really quickly and he was able to just pop over and fit in in the space of half an hour. Excellent and knowledgeable service”.

Ysanne B – Guildford, Surrey

“We found Simon on an internet search and we have never looked back. He set up 2 new iMac’s for us, changing over from Windows PC’s, together with a home network system. He will always find a solution to any problem. He explains everything in a language that we can understand. He responds to follow up requests very promptly and his online help service is excellent. I would thoroughly recommend him”.

Erica & Bob M – Redhill, Surrey

“How lucky were we to find Simon. He responded promptly, and provided an excellent service. He has restored the functionality of our Mac and suggested one or two things to improve our security. He was just the person we were looking for. We would recommend him unreservedly.”

Katy K – Richmond, Surrey

“Being disappointed with Apple support and their policy, you can only exchange parts to similar parts; I looked around and come across this website. I used the contact form and Simon came back to me promptly with a list of options and costs, as well as professional advice and guidance. He collected the iMac from my home, in Bracknell, and brought it back when the job was finished, all at a reasonable delivery charge. The payment, by card, was made simple with a cool portable device Simon had which sent a receipt straight away to my mailbox.

Overall, a fantastic experience. Highly recommended.”

Olivier S – Bracknell, Berkshire

“Simon recently replaced a hard drive on my Imac. Simon was recommended to me by a neighbour and is certainly very knowledgeable about Macs. He came to our house the day after I contacted him and did some initial diagnosis on site. He then took away the machine to run some more diagnostics and eventually replaced the hard drive. He restored all my backed up information and then returned the machine to us the following day. All in all a great service and will definitely use him again if we have any future issues.”

Nick W – West Byfleet, Surrey

“With little computer experience, I found the change from a PC to a Mac intimidating however, Simon set-up my Mac transferring all files from a PC to the Mac. He has been invaluable in providing technical support as and when needed and this has given me the confidence to explore and enjoy my computer. Beyond his technical capability, Simon’s patience, professionalism and calm manner is perfect. I cannot recommend him more highly.”

Sheila S – Dorking, Surrey

“Simon provides a prompt, courteous and knowledgeable service. My Mac runs faster now and I’ve gained some helpful tips and advice. I would definitely recommend IT@Home4U.”

Natalie D – Guildford, Surrey

“Simon has recently upgraded our IT which has improved our efficiency but also given us the tools to be more professional with clients and suppliers. We have also managed to make some savings. Simon continues to help us with any glitches that we are unable to manage ourselves, although the new system has enabled us to be more self sufficient.
We would be happy to recommend him to others.”

Allison – Guildford, Surrey (Elphinston Wells Ltd.)

“Simon recently upgraded my iMac which now runs so much better and faster. He also gave me some helpful tips as I work from home and didn’t know about them. I would definitely call on Simon again and highly recommend him.”

Alison F – Dorking, Surrey

“My wife and I first discovered Simon about 2 years ago when we decided to change our home set up and ‘go Apple’. Simon helped us select the kit that we would need and then set it up for us – all trouble free and he provided an ‘Apple tutorial’ to help us transition from Microsoft to the Apple world. We both use the Mac for work so it was essential that the change over – emails/ data etc happened as seamlessly as possible. We were using the new system, after our 1st lesson later the same day.
Since then Simon has helped us on numerous occasions with printer problems, and instruction to ensure that our iPads, iPhones and my MacBook perform efficiently. Simon is infinitely patient, explains technical stuff in a way that a child can understand and has helped both my wife and out of a number of self-created problems. He’s really quick to respond, professional and very easy going – put his number somewhere safe and your IT problems are over!”

Martin & Nicky R – Weybridge, Surrey

“Simon provided excellent service from start to finish. Good Knowledge, personal service, quick diagnosis, very quick turnaround/ fixing problem, inexpensive and would not hesitate to recommend or use again. Thank you IT@Home4U for your services.”

Andrew S – Woking, Surrey

“Simon is not only technically expert, but also both willing and able to listen and explain – intelligibly! He was recommended to help me as I use the Mac linked with Windows (using Parallels) for both home and work – and sometimes need urgent help with deadlines to be met. It provides me great peace of mind to know that Simon is there to respond professional and effectively – whatever the problem. I recommend his services and very human approach, to anyone with potential Mac needs.”

Susan G – Cobham, Surrey

“We have been through many people who claim to provide IT support at home, Simon is by far and away the best. He gets on with multiple jobs without asking too many questions and managed to sort out the many tricky problems we gave him. Very responsive, quick and professional. Use him!”

Elke E – Godalming, Surrey

“I’ve saved Simon’s number in my phone as ‘Mac Doctor’ as he’s the go-to man for all things Apple. His helpful and pleasant manner make it really easy to call him up and invite him around to fix an issue. Ideal for small businesses, or private customers who are new to Apple and may need a top 20 tips of things to do with the Mac. One of the key issues for me was the speed of response. Simon was in my office the next day to fix the problem, and then came back the following week to install some parts I needed. For those who don’t have the patience to wait, nor waste time talking to somebody at PC World who doesn’t know their head from their backside, you’ll find Simon’s service brilliant. No hesitation in recommending Simon to fix your Mac queries.”

Nigel U – Camberley, Surrey (NBU Consulting)

“I have no hesitation in recommending Simon. He responded to my request for help with a printer problem with great efficiency and we were up and running in no time! In addition he instigated a systems update and generally sorted a number of other niggling problems with the iMac that has made a positive contribution to the smooth operation of my business. Thank you!”

Peter C – Pirbright, Surrey

“I contacted a number of potential firms to get some on-site assistance with a persistent problem with Apple Mail. Simon’s initial approach was really prompt and professional and this continued throughout the process to finally agree a date.

When Simon arrived he was very friendly and professional and just got on with the job and sorted out a problem that had been plaguing me for nearly a year. He also provided great advice on antivirus software that was much appreciated and has saved me c£50pa. This approach of offering the best advice (which in this case meant that Simon’s visit was shorter and hence cheaper than it would otherwise have been) reinforces Simon’s approach and his integrity. I would not hesitate to recommend Simon to anyone wanting excellent Mac support at home. I will certainly use him again for any future issues.”

Mike K – Kingston, Surrey

“Simon was recommended to me by a neighbour and he has successfully dug me out of self created holes on various occasions. He has also set up two new computers for me and they have worked perfectly from the start and continue to do so today.
Not only does Simon know what he is doing, he also has a fantastic professional approach, but more importantly he has a very easy and warm personality, which made me feel very relaxed and unafraid to ask as many questions (some stupid) as I wanted. I would and have recommended him to various friends.”

Stewart H – Weybridge, Surrey

“Simon has supported me twice, digging me out of 2 huge holes! Simon offers a home support service which suits my busy schedule. His knowledge and ability to fix any Apple issue thrown at him is excellent, I would not be able to write this review without Simon’s support! I would definitely recommend Simon to any Mac user seeking IT support for the home. Excellent service Simon, thank you.”

Pete L – Reigate, Surrey

“If you need help with your computer, Simon is your man. He listens to what you need help with, then carefully and respectfully solves the problems. He manner is patient and professional, so that you feel confident to ask for as much help as you need.
Would not hesitate to call him again.”

Jane L – Farnham, Surrey

“Simon was recommended to me by a colleague. I’d been having problems with my iMac and Macbook Pro for months and had taken it to Apple who had not been able to resolve the issues. Simon came over and explained the problems and sorted everything very efficiently. It was delight to have someone visit my house rather than have to take the computers elsewhere. I have recommended Simon already to friends.”

Kiran R – New Malden, Surrey

“Simon has done an excellent job improving our terrible broadband coverage. Our house has very thick walls and Simon was patience itself in setting up a series of devices to help spread the signal to other rooms: result is we now have Wifi where we didnt before.”

Suzanne P – Virginia Water, Surrey

“I found Simon friendly and very helpful, good at explaining things clearly and sorting out my Apple iMac! Would definitely recommend.”

Debbie L – Witley, Surrey

“I am very happy to recommend Simon. He has helped me and my wife with a wide range of computer and printing problems. He has done so very efficiently and was able to explain how to deal with a number of issues. Simon was recommended to us by friends and we are pleased that we called him in. We will be using him again.”

Jeff W – Guildford, Surrey