IT Support Costs

 

Our hourly & remote support charges are indicated below:

Per hour for IT support:              £60.00

Per 1/2 hour for IT support:        £30.00 (after 1st hour)

(1st hour of remote support is chargeable in advance)

 

There is no call-out charge for IT support within a 10 mile radius of us in Guildford, Surrey. Call-out charges beyond 10 miles are indicated below*:

Clients beyond 10 mile radius:     £30.00 per visit

Clients beyond 15 mile radius:     £35.00 per visit

Clients beyond 20 mile radius:     £40.00 per visit

Clients beyond 25 mile radius:     £45.00 per visit

 

*For distances further away than 25 miles from us, please contact us for call out charges.

 

Weekend, evenings & bank holiday charges are indicated below:

Per hour for IT support:                 £80.00

Per 1/2 hour for IT support:          £40.00 (after 1st hour)

 

Payment terms: Debit/ credit cards (cards accepted via mobile card reader: Visa, Mastercard, Visa Debit, Maestro, American Express & JCB), cash or cheque on job completion. Payments will receive an instant receipt via email. Please note, due to going paperless we no longer provide invoices, payments are strictly collected on job completion and per visit.

Any outstanding invoices are due to be paid within 7 days of issue date. Failure to pay within 14 days, interest will be charged at a rate of £5 per day.

 

Any replacement parts or hardware upgrades will be quoted for on an individual basis which includes all hardware, hard drives and RAM memory modules.

 

 

Please note: we no longer support Apple Macs running PPC chips, OS X below 10.6 (Snow Leopard) or Windows computers.